A loyal customer base is vital to the existence and growth of a Company.Without expensive marketing ploys, repeat orders and word-of-mouth referrals from existing customers add to revenue.More importantly, businesses are duty bound to provide services to customers since they have already PAID for the produce.Dissatisfied customers are likely to warn others to stay away from a Company.Statistics show: *) Out of every 100 dissatisfied customers, 91 will never come back. *) The average business spends six times more to attract new customers than it does to keep old ones.
Features:
* Simple Issue Status: Registered and Examination.
* Simple Issue Closing Status: Cannot Resolve, Rejected, Resolved and Will not resolve.
* Associate an Issue with an Issue type. Example: Billing, Materials, Logistics. Define custom Issue Type.
* Associate an Issue with a Product Line. Define custom Product Line.
* Associate an Issue with a Region. Define custom Region.
* Associate an Issue with an Issue Origin. Example: Make - Sell, Buy - Sell.
* Set primary and alternate assignees for each Issues to shorten the Issue Resolution time.
* Prioritize and resolve Issues quickly.
* One Click to access Issues by status.
* Attach Documents to an Issue.
* Associate Tasks with an Issue. Pop-up alerts will point you towards pending actions.
* Build a case history with Journal entries.
* Offline Issue messaging helps you leave a message. Example: Record review comments.
* Generate Issue acknowledgment letter.
* Analysis report captures Root Cause, Root Cause Corrective Action, Interim Containment Action, Permanent Corrective Action and Prevent Recurrence for each Issue.
* Financial Impact captures claim and settlement for each Issue.
* Configurable three levels of Issue escalation. Level 1, 2 and 3.
* Email notifications will automatically escalate open Issues every day at the specified time.
